Articles - On Demand Webinars

Missed a live session? Our On-Demand webinars hub gives you instant access to a library of expert discussions, practical workshops, and real-world advice from across the contact centre industry. Watch sessions on leadership, AI, workforce management, and customer experience whenever it suits you. Each webinar features respected speakers who share proven strategies, new ideas, and examples that can help you improve performance in your own operation. It’s the easiest way to stay up to date and learn directly from industry experts at your own pace.

Recorded Webinar: Delivering a Consistent Multi-Channel Customer Experience
Recorded Webinar: How to Build a Case for More Budget and Technology
Recorded Webinar: 10 Predictions for 2015
Recorded Webinar: Latest Emerging Trends in Multi-Channel Contact Centres
Recorded Webinar: The Best Ways to Exceed Customer Expectations
Recorded Webinar: 5 Steps to Streamlining Your IVR System
Recorded Webinar: Latest Trends in Customer Service
Recorded Webinar: The Future of Customer Service
Recorded Webinar: Contact Centre Metrics (2015)
Recorded Webinar: 10 Strategies for Social Customer Service
Recorded Webinar: 7 Ways to Improve Customer Satisfaction
Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre
Recorded Webinar: Master-Class in Resource Planning
Recorded Webinar: How to Personalise Customer Interactions
Recorded Webinar: 5 Key Features of Call Centre Design
Recorded Webinar: The Latest Call Centre Trends
Recorded Webinar: What Is the Best Metric for the Contact Centre?
Recorded Webinar: Making Customers Lives Easier
Recorded Webinar: 7 Ways to Drive Down Repeat Contacts
Recorded Webinar: Tune up Your Contact Centre Performance
Recorded Webinar: Call Centre of the Future
Recorded Webinar: Let’s Chat… About Forecasting
Recorded Webinar: 10 Predictions for 2016
Recorded Webinar: The Contact Centre of the Future 2012