Philip Stubbs - Call Centre Helper

Connect with Philip on LinkedIn "> Philip Stubbs - Call Centre Helper

Philip Stubbs

Philip Stubbs, Partner. Atlantic Insight

Connect with Philip on LinkedIn

Recent Articles Most Viewed Articles

What Will WFM Roles Look Like in 2035?

What Will WFM Roles Look Like in 2035?

15 Proven Tactics to Reduce Abandon Rate

15 Proven Tactics to Reduce Abandon Rate

Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Recorded Webinar: Forecasting and Scheduling on Digital Channels

Recorded Webinar: Forecasting and Scheduling on Digital…

What Is Causing Your Service Levels to Fail?

What Is Causing Your Service Levels to Fail?

Forecasting Contact Volumes Based on Sales Predictions

Forecasting Contact Volumes Based on Sales Predictions

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

26th October 2026

ICMI Contact Center Expo 2026

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success