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Philip Stubbs

Philip Stubbs, Partner. Atlantic Insight

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What Will WFM Roles Look Like in 2035?

What Will WFM Roles Look Like in 2035?

15 Proven Tactics to Reduce Abandon Rate

15 Proven Tactics to Reduce Abandon Rate

Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Recorded Webinar: Forecasting and Scheduling on Digital Channels

Recorded Webinar: Forecasting and Scheduling on Digital…

What Is Causing Your Service Levels to Fail?

What Is Causing Your Service Levels to Fail?

Forecasting Contact Volumes Based on Sales Predictions

Forecasting Contact Volumes Based on Sales Predictions

What to Do With an Agent Who’s Suddenly Lost Their Confidence

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

Vonage Named Major Provider in Emerging ICX Category

The 2026 UK Contact Centre Conduct Risk Report

See What Contact Centre AI Can Really Do

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Where Are You on Your AI Journey?

Every CIO Is Now a Governance Officer. Most Didn’t Apply for the Job.

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action