Philip Stubbs - Call Centre Helper

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Philip Stubbs

Philip Stubbs, Partner. Atlantic Insight

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Recent Articles Most Viewed Articles

What Will WFM Roles Look Like in 2035?

What Will WFM Roles Look Like in 2035?

15 Proven Tactics to Reduce Abandon Rate

15 Proven Tactics to Reduce Abandon Rate

Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Recorded Webinar: Forecasting and Scheduling on Digital Channels

Recorded Webinar: Forecasting and Scheduling on Digital…

What Is Causing Your Service Levels to Fail?

What Is Causing Your Service Levels to Fail?

Forecasting Contact Volumes Based on Sales Predictions

Forecasting Contact Volumes Based on Sales Predictions

Are You Doing Enough to Help New Starters Settle In?

How to Communicate Your QA Framework Clearly

Switch From Live Chat to Chatbots – Without Losing Customers

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

Webinar Replay: How to Tackle the Biggest Barriers to QA

AI in UK Contact Centres - The Reality

Upcoming Events

9th October 2026

How to Build a Knowledge Foundation That Drives AI Resolution – Webinar

13th October 2026

What Drives Better Customer Service? – Webinar

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: 10 Ways to Make 2027 a CX Success