Dr. Phoebe Asquith - Call Centre Helper

Connect with Phoebe on LinkedIn "> Dr. Phoebe Asquith - Call Centre Helper

Dr. Phoebe Asquith

Phoebe Asquith is Research Psychologist & Senior Business Consultant at Sabio Group

Connect with Phoebe on LinkedIn

Recent Articles Most Viewed Articles

Why It’s Time to Focus on Burn-In – Instead of Burn-Out

Why It’s Time to Focus on Burn-In – Instead of Burn-Out

Spring Clean Your Wellbeing and Get Outside

Spring Clean Your Wellbeing and Get Outside

Top Tips to Spring-Clean Your Team’s Wellbeing

Top Tips to Spring-Clean Your Team’s Wellbeing

How to Keep Staff Engaged

How to Keep Staff Engaged

The Signs of Call Centre Agent Burnout

The Signs of Call Centre Agent Burnout

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Are You Doing Enough to Help New Starters Settle In?

How to Communicate Your QA Framework Clearly

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

eBook: The Missing Link in Contact Centre Performance

Webinar Replay: How to Tackle the Biggest Barriers to QA

Upcoming Events

13th October 2026

What Drives Better Customer Service? – Webinar

14th October 2026

Unified Communications Expo (UCX) London 2026

What Is Average Handle Time (AHT) and How to Improve It

Users Want Answers, Not Search Results

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?