Dr. Phoebe Asquith - Call Centre Helper

Connect with Phoebe on LinkedIn "> Dr. Phoebe Asquith - Call Centre Helper

Dr. Phoebe Asquith

Phoebe Asquith is Research Psychologist & Senior Business Consultant at Sabio Group

Connect with Phoebe on LinkedIn

Recent Articles Most Viewed Articles

Why It’s Time to Focus on Burn-In – Instead of Burn-Out

Why It’s Time to Focus on Burn-In – Instead of Burn-Out

Spring Clean Your Wellbeing and Get Outside

Spring Clean Your Wellbeing and Get Outside

Top Tips to Spring-Clean Your Team’s Wellbeing

Top Tips to Spring-Clean Your Team’s Wellbeing

How to Keep Staff Engaged

How to Keep Staff Engaged

The Signs of Call Centre Agent Burnout

The Signs of Call Centre Agent Burnout

Tactics to Manage QA Well During Seasonal Peaks

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: Capacity Planning for Contact Centre BPOs

eBook: EU Data Sovereignty for the Contact Centre

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

‘Deflected’ Does Not Mean ‘Resolved’

How to Turn Training into Lasting Competence

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?