Dr. Phoebe Asquith - Call Centre Helper

Connect with Phoebe on LinkedIn "> Dr. Phoebe Asquith - Call Centre Helper

Dr. Phoebe Asquith

Phoebe Asquith is Research Psychologist & Senior Business Consultant at Sabio Group

Connect with Phoebe on LinkedIn

Recent Articles Most Viewed Articles

Why It’s Time to Focus on Burn-In – Instead of Burn-Out

Why It’s Time to Focus on Burn-In – Instead of Burn-Out

Spring Clean Your Wellbeing and Get Outside

Spring Clean Your Wellbeing and Get Outside

Top Tips to Spring-Clean Your Team’s Wellbeing

Top Tips to Spring-Clean Your Team’s Wellbeing

How to Keep Staff Engaged

How to Keep Staff Engaged

The Signs of Call Centre Agent Burnout

The Signs of Call Centre Agent Burnout

10 Top Ideas We Heard From Oxfordshire County Council

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?