Risa Eldridge - Call Centre Helper

Connect with Risa on LinkedIn "> Risa Eldridge - Call Centre Helper

Risa Eldridge

Risa Eldridge is Conversational Intelligence Product Leader at CallMiner

Connect with Risa on LinkedIn

Recent Articles Most Viewed Articles

Simple Ways to Speed Up After-Call Work

Simple Ways to Speed Up After-Call Work

Drive Success! 40 Tips to Boost Team Performance

Drive Success! 40 Tips to Boost Team Performance

How to Inspire Agents for Success

How to Inspire Agents for Success

How to Choose the Right Metrics to Track Agent Performance

How to Choose the Right Metrics to Track Agent Performance

The Top 20 Webinars

The Top 20 Webinars

Webinar Recording: How to Properly Assess Agent Performance

Webinar Recording: How to Properly Assess Agent…

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?