Risa Eldridge - Call Centre Helper

Connect with Risa on LinkedIn "> Risa Eldridge - Call Centre Helper

Risa Eldridge

Risa Eldridge is Conversational Intelligence Product Leader at CallMiner

Connect with Risa on LinkedIn

Recent Articles Most Viewed Articles

Simple Ways to Speed Up After-Call Work

Simple Ways to Speed Up After-Call Work

Drive Success! 40 Tips to Boost Team Performance

Drive Success! 40 Tips to Boost Team Performance

How to Inspire Agents for Success

How to Inspire Agents for Success

How to Choose the Right Metrics to Track Agent Performance

How to Choose the Right Metrics to Track Agent Performance

The Top 20 Webinars

The Top 20 Webinars

Webinar Recording: How to Properly Assess Agent Performance

Webinar Recording: How to Properly Assess Agent…

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success