Risa Eldridge - Call Centre Helper

Connect with Risa on LinkedIn "> Risa Eldridge - Call Centre Helper

Risa Eldridge

Risa Eldridge is Conversational Intelligence Product Leader at CallMiner

Connect with Risa on LinkedIn

Recent Articles Most Viewed Articles

Drive Success! 40 Tips to Boost Team Performance

Drive Success! 40 Tips to Boost Team Performance

Webinar Recording: How to Properly Assess Agent Performance

Webinar Recording: How to Properly Assess Agent…

How to Choose the Right Metrics to Track Agent Performance

How to Choose the Right Metrics to Track Agent Performance

How to Inspire Agents for Success

How to Inspire Agents for Success

The Top 20 Webinars

The Top 20 Webinars

Simple Ways to Speed Up After-Call Work

Simple Ways to Speed Up After-Call Work

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?