Simon Beck - Call Centre Helper

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Simon Beck

Simon Beck, Head of Sales at QStory.

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Recent Articles Most Viewed Articles

3 Proven Ways to Cheer Up Your Team

3 Proven Ways to Cheer Up Your Team

7 Ways Technology Can Help Exceed Service Level Targets

7 Ways Technology Can Help Exceed Service Level Targets

Expert Predictions: What Will 2024 Bring for Contact Centres?

Expert Predictions: What Will 2024 Bring for Contact…

Emerging WFM Trends to Look Out For

Emerging WFM Trends to Look Out For

10 Ways Technology Can Simplify the Contact Centre

10 Ways Technology Can Simplify the Contact Centre

10 Tips, Tools, and Techniques for Enhancing Intraday Management

10 Tips, Tools, and Techniques for Enhancing Intraday…

Top Ways Tech Can Help With Cutting Contact Centre Costs

Top Ways Tech Can Help With Cutting Contact Centre Costs

Our Top Use Cases for AI in Customer Service

Our Top Use Cases for AI in Customer Service

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

15th October 2026

Planning for Outsourcers: BPO WFM Best Practices – Webinar

Five Ways to Expand AI Across Your Contact Centre

How to Manage a Successful AutoQA Migration

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?