Simon Beck Archives - Call Centre Helper

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Simon Beck

Simon Beck, Head of Sales at QStory.

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3 Proven Ways to Cheer Up Your Team

3 Proven Ways to Cheer Up Your Team

7 Ways Technology Can Help Exceed Service Level Targets

7 Ways Technology Can Help Exceed Service Level Targets

Expert Predictions: What Will 2024 Bring for Contact Centres?

Expert Predictions: What Will 2024 Bring for Contact…

Emerging WFM Trends to Look Out For

Emerging WFM Trends to Look Out For

10 Ways Technology Can Simplify the Contact Centre

10 Ways Technology Can Simplify the Contact Centre

10 Tips, Tools, and Techniques for Enhancing Intraday Management

10 Tips, Tools, and Techniques for Enhancing Intraday…

Top Ways Tech Can Help With Cutting Contact Centre Costs

Top Ways Tech Can Help With Cutting Contact Centre Costs

Our Top Use Cases for AI in Customer Service

Our Top Use Cases for AI in Customer Service

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

MiaRec and Alianza Announce New Integration

Zoom Cares Announces $2.75m AI Grant Funding

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

How AI-Driven AHT Spikes Are Changing Workforce Management

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?