Toussaint Celestin - Call Centre Helper

Connect with Toussaint on LinkedIn "> Toussaint Celestin - Call Centre Helper

Toussaint Celestin

Toussaint Celestin, AI Product Marketing Manager, Talkdesk

Connect with Toussaint on LinkedIn

Recent Articles Most Viewed Articles

What Is Multi-Agent Orchestration? An Overview

What Is Multi-Agent Orchestration? An Overview

The Definitive Guide to Customer Experience Automation

The Definitive Guide to Customer Experience Automation

What Are AI Agentic Workflows? A Comprehensive Guide

What Are AI Agentic Workflows? A Comprehensive Guide

Are You Doing Enough to Empower Your Agents?

Are You Doing Enough to Empower Your Agents?

What Are AI agents? Benefits, Types, and Use Cases

What Are AI agents? Benefits, Types, and Use Cases

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Game-Changing Ways Emotion Will Shape the Future of CX

New Ways to Empower Agents

New Ways to Empower Agents

Agentic AI Explained: How Autonomous Decision-Making is Shaping the Future of AI

Agentic AI Explained: How Autonomous Decision-Making is…

Recorded Webinar: Empowering Agents to Deliver Exceptional Customer Experiences

Recorded Webinar: Empowering Agents to Deliver…

What Will Shape the Contact Centres of 2025?

What Will Shape the Contact Centres of 2025?

Recorded Webinar: The Future of Contact Centres in 2025

Recorded Webinar: The Future of Contact Centres in 2025

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?