Toussaint Celestin - Call Centre Helper

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Toussaint Celestin

Toussaint Celestin, AI Product Marketing Manager, Talkdesk

Connect with Toussaint on LinkedIn

Recent Articles Most Viewed Articles

What Is Multi-Agent Orchestration? An Overview

What Is Multi-Agent Orchestration? An Overview

The Definitive Guide to Customer Experience Automation

The Definitive Guide to Customer Experience Automation

What Are AI Agentic Workflows? A Comprehensive Guide

What Are AI Agentic Workflows? A Comprehensive Guide

Are You Doing Enough to Empower Your Agents?

Are You Doing Enough to Empower Your Agents?

What Are AI agents? Benefits, Types, and Use Cases

What Are AI agents? Benefits, Types, and Use Cases

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Game-Changing Ways Emotion Will Shape the Future of CX

New Ways to Empower Agents

New Ways to Empower Agents

Agentic AI Explained: How Autonomous Decision-Making is Shaping the Future of AI

Agentic AI Explained: How Autonomous Decision-Making is…

Recorded Webinar: Empowering Agents to Deliver Exceptional Customer Experiences

Recorded Webinar: Empowering Agents to Deliver…

What Will Shape the Contact Centres of 2025?

What Will Shape the Contact Centres of 2025?

Recorded Webinar: The Future of Contact Centres in 2025

Recorded Webinar: The Future of Contact Centres in 2025

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?