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Talking Tayside 2013 award winners announced

Published On: 4th Dec 2013 10:18 - Modified: 18th Aug 2025

The awards celebrated the success of the contact centre industry in Dundee.

Talking Tayside was established in 2000 with the aim of developing and promoting the local contact centre industry. The annual awards recognise the excellence of the people employed in this sector.

“Judging this year’s awards highlighted how the standard of entrants to these awards isn’t only maintained from year to year, it’s enhanced,” said Jim Mason of Scottish Development International. “This is good news for the local contact centre industry but it made judging even more difficult as the overall quality of the entrants was incredibly high.”

Contact Centre of the Year: Aviva

The following awards were presented at this year’s ceremony:

Contact Centre of the Year:

Aviva

Contact Centre Agent of the Year:

Louise Winters, DWP Network Services

Contact Centre Manager of the Year:

Tony Leonard, Aviva

Operations Manager of the Year:

Stephanie Ramsay, SSE

Support Professional of the Year:

James Skivvington, SSE

Best Company Culture Award:

SSE

Contact Centre Community Award:

Tesco

Contact Centre Team Leader/Manager of the Year:

Claire McDougall, DWP Network Services

Team of the Year Award:

Aviva North East Fleet Team

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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