The Customer Experience Conference – Manchester 2025

Published On: 7th Oct 2025 08:15 - Modified: 11th Nov 2025

Date: Tuesday, 11 November 2025
Location: Pendulum Hotel, Manchester

After a decade of sold-out London events, the Customer Experience Conference heads north for the first time. This one-day, industry-led event brings together CX leaders from Lloyds, Jaguar Land Rover, Unilever, Nestlé and more to share actionable strategies for improving customer journeys, boosting loyalty, and delivering measurable business impact.

What to Expect:

• Expert-Led Sessions: Co-chairs Matt Lovell (JD Sports, Head of CX) and Isobel Crosse (Santander, CX Director) explore AI, automation, and high-impact tools that drive ROI.
• Case Studies & Panels: Learn from Flaconi, Halfords, Nationwide, Motorway, OVO, TikTok & Meta on embedding feedback, hyper-personalisation, and human-centric journeys.
• Interactive Learning: Three Q&A panels, an ‘Ideas into Action’ reflection session, and dedicated networking to connect delegates across retail, finance, technology, and consumer goods.

Why Attend:

Gain actionable strategies, benchmark your CX practices against top brands, and discover the metrics that truly demonstrate loyalty, retention, and revenue impact.