The Rise of the Cloud Contact Centre – White Paper 188 Filed under - Archived Content, Noble Systems, White Paper Noble Systems have released a White Paper called ‘The Rise of the Cloud Contact Centre’. Since their inception more than 15 years ago, cloud contact centre services were primarily tailored for small-to-medium businesses, offering scaled-down features in exchange for convenience and low cost-of-entry. Over time, new advantages to hosted services became clear: disaster recovery, integration of at-home or remote agents and future-proofing through automatic upgrades. Despite these advantages, the function and control portfolio remained well behind available premise-based options. Today, as the early adoption phase of the hosted contact centre solution fades into the past, a new breed of cloud-based offerings are emerging that have redefined the value proposition and changed the game. Sections of this White Paper include: What Makes an Enterprise Hosted Solution? Technology Background Value Proposition for a True Enterprise Solution Author: Megan Jones Published On: 16th Apr 2014 - Last modified: 22nd Mar 2017 Read more about - Archived Content, Noble Systems, White Paper Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter