The UK National Contact Centre Award Winners

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Filed under - Archived Content

This year’s CCMA winners were announced at a gala dinner held at the 5 Star Grange Tower Bridge Hotel in London on 15th May.

This years winners are:

Contact Centre Manager of the year– Claire Moir, Sykes

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Contact Centre Manager – under 100 seats – Sophie Fox, British Gas

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Team Manager of the year– Craig Lynn, Capita

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E business/Social Media Manager of the year– Vanda Nena, Air France

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Call Centre Support Manager of the year – Steve Siddle, British Gas

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Customer Services Manager of the year – Helen Notton, Directline Group

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Learning Champion of the year–Alison Avo, DVLA

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Customer Experience Champion – Michael Sherwood, Tesco Bank

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Business Improvements Manager of the year– Gemma Holden, BT

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Recruitment Manager of the year– Deedee James, Conduit

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Customer Relations Manager of the year– Lynne Humm, L&Q Housing

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Quality Manager of the year – Adiba Ghauri, Harrow Council

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Team of the year – Directline Group

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All the photos from the event are available to view on our Facebook Group

Author: Jo Robinson

Published On: 28th May 2014 - Last modified: 22nd Mar 2017
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