Vonage has announced a strategic collaboration with C3 AI to launch C3 AI Field Services.
The solution is designed to support mobile enterprise field operations with real-time insights, remote collaboration, and secure connectivity.
The new module aims to address issues by providing technicians with mobile-first AI agents that deliver step-by-step guidance, access to remote experts via voice and video, and tools to support safety and skill development.
The platform coordinates AI agents and machine-learning models to retrieve data, generate insights, and support decision-making across scheduling, troubleshooting, and safety.
Vonage APIs enable secure authentication, reliable voice recognition in noisy environments, high-quality remote video support, and knowledge-sharing capabilities designed to improve technician productivity and onboarding.
Nikhil Krishnan, CTO, Data Science, C3 AI, said, “The future of work in mission-critical operations will be defined by intelligence embedded at the point of execution.
With Vonage, we’re extending our enterprise applications to support field technicians and engineers – helping organizations accelerate resolution, improve safety, and deliver consistent service at scale.”
Christophe Van de Weyer, President and Head of Business Unit API at Vonage, added, “Together with C3 AI, we’re redefining the future of field services by equipping technicians with trusted, mobile-first AI agents and reliable connectivity.
As a leader in network-powered solutions, Vonage is driving the next generation of AI-first, business-critical enterprise applications.
This partnership highlights the transformative potential of Quality on Demand and real-time network intelligence, setting new standards for trust, safety, and innovation in enterprise solutions.”
The joint solution is currently available for demonstration and will be showcased at Mobile World Congress in Barcelona (March 2-5, 2026) and C3 AI Transform in Florida (March 3-5, 2026).
For more information about Vonage - visit the Vonage Website
About Vonage
Vonage is redefining business communications, helping enterprises use fully-integrated unified communications, contact centre and programmable communications solutions via APIs. Find out more about Vonage
Author: Hannah Swankie
Reviewed by: Jo Robinson
Published On: 11th Feb 2026
Read more about - Latest News, Vonage
