Moxie Software have released a best-practice toolkit called “The dos and don’ts of web chat”.
Part of the toolkit includes a recorded webinar featuring Johan Jacobs, Former Research Director at Gartner, explaining how you can effectively implement this up-and-coming communication channel.
The toolkit includes information on:
- ROI associated with web chat initiatives
- Challenges and opportunities of deployment
- Required agent skill set and contact centre processes
- Impact of knowledge management on productivity and satisfaction
The toolkit is primarily webinar based but also provides access to:
- Web Chat eBook
- Frequently Asked Questions
- Case Study: Moxie Chat for Relate UK
Click here to download the toolkit.
Author: Megan Jones
Published On: 18th Sep 2013 - Last modified: 22nd Mar 2017
Read more about - Archived Content, Moxie Software
