White Paper: 10 Strategies for Web Self Service

The team at Call Centre Helper have written their first White Paper called ’10 Strategies for Enhanced Web Self Service’.

Web self-service today is about so much more than just cheap service delivery. It’s about instant customer satisfaction – comparable and sometimes better than a live-agent interaction – and about a rich service experience.

This White Paper, sponsored by Oracle, shows organisations how they can:

• Solve more customer issues via self-service
• Improve the accuracy of Question & Answer pages and search facilities
• Please more customers