The team at Call Centre Helper have written their first White Paper called ’10 Strategies for Enhanced Web Self Service’.
Web self-service today is about so much more than just cheap service delivery. It’s about instant customer satisfaction – comparable and sometimes better than a live-agent interaction – and about a rich service experience.
This White Paper, sponsored by Oracle, shows organisations how they can:
- Solve more customer issues via self-service
- Improve the accuracy of Question & Answer pages and search facilities
- Please more customers
Author: Megan Jones
Published On: 2nd Apr 2014 - Last modified: 2nd Jan 2020
Read more about - Archived Content, Oracle
