White Paper – 3 Critical Issues Facing Contact Centres Today and How to Overcome Them 129 Filed under - Archived Content, Puzzel This “Puzzel Book” focuses on three critical issues facing contact centres today – employee engagement, reducing demand volumes, and automation. White Paper written by: Puzzel Author: Jo Robinson Published On: 12th Dec 2017 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Puzzel Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter