White Paper: A CIO’s Roadmap to The Cloud

WP-a-cios-roadmap-to-the-cloud-genesys

Genesys have released a White Paper called ‘A CIO’s Roadmap to The Cloud’.

Cloud computing has created a dilemma for many organisations as they struggle to figure out ways to incorporate this new business model into their IT infrastructures.

There are those who feel the risks are too high and the benefits are overly hyped, and there are those who see the Cloud as the Holy Grail of efficient IT and the best way to cut costs, speed time to market and increase productivity.

Both sides make strong arguments. So how does today’s CIO decide when – or if – to move critical business applications to a cloud-computing environment?

Sections of the White Paper include:

  • The Key Arguments Against the Cloud
  • Resistance to Change and Incentive Alignment
  • Selecting the Right Team
  • Creating a Successful Environment

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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