White Paper: An Expert Guide to Customer Journey Mapping 177 Filed under - Archived Content, Intrado The guide tackles customer journey mapping. This is a technique that is growing in popularity, not only in the contact centre but also with customer experience, marketing and customer service professionals. A guide by Amy Scott, CX designer, Sedulous Click here to download your copy of the White Paper. Author: Rachael Trickey Published On: 13th Jan 2020 - Last modified: 14th Apr 2020 Read more about - Archived Content, Intrado Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter