White Paper: Deploying Customer Service in the Cloud

Ovum have released a White Paper, sponsored by Oracle, which deals with deploying customer service in the cloud.

This White Paper is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud but need further insight into the best practices for how to do so successfully.

Through a series of graphs and detailed explanations, this White Paper offers insight into further evolving customer service in the cloud through four phases:

• Implementation
• Consolidation
• Optimization
• Transformation