White Paper: How to Implement an Effective Customer Experience Improvement Programme Filed under - Archived Content, CustomerSure A lot of effort is wasted on customer experience initiatives which, frankly, make little difference. This paper describes how to deliver big wins for your organisation by delivering big wins for your customers. White Paper written by: CustomerSure Click here to download your copy of the White Paper. Everyone who downloads the white paper and leaves their email address will also be sent a copy of CustomerSure’s new video about NPS, CSat and Customer Effort headline metrics. Author: Jo Robinson Published On: 15th Jan 2019 - Last modified: 13th Feb 2019 Read more about - Archived Content, CustomerSure Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter