White Paper: How to Reinvent Quality Management in Your Contact Centre 319 Filed under - Archived Content, Puzzel Transforming quality management can become a catalyst for reinventing the entire role and value of your contact centre. This White Paper highlights current limitations, and how they can help you chart an evolutionary path towards a more effective approach. White Paper written by: Puzzel Author: Megan Jones Published On: 17th May 2016 - Last modified: 2nd Jan 2020 Read more about - Archived Content, Puzzel Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter