This white paper is an interview with Richard Snow, VP and Director of Customer and Contact Center Research at Ventana Research.
He is asked questions such as:
- What are the key trends in customer engagement?
- How is digital self-service expected to change over time?
- What role is mobile technology expected to play in customer engagement?
- What role are “robots” expected to play in customer engagement?
White Paper written by: Jacada
Click here to download your copy of the White Paper