White Paper: Impact of Digital Channels on Customer Engagement

This white paper is an interview with Richard Snow, VP and Director of Customer and Contact Center Research at Ventana Research.

He is asked questions such as:

• What are the key trends in customer engagement?
• How is digital self-service expected to change over time?
• What role is mobile technology expected to play in customer engagement?
• What role are “robots” expected to play in customer engagement?

White Paper written by: Jacada

Click here to download your copy of the White Paper