Richard Snow - Call Centre Helper

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Richard Snow

Richard Snow, VP & Research Director, Ventana Research

Connect with Richard on LinkedIn

Recent Articles Most Viewed Articles

A Guide to Call Centre Reports – with Examples

A Guide to Call Centre Reports – with Examples

An Introduction to Agent Desktops – With a Definition, Best Features and Mistakes to Avoid

An Introduction to Agent Desktops – With a…

Call Centre Software: What Should You Be Looking Out For?

Call Centre Software: What Should You Be Looking Out For?

The Top 10 Emerging Technologies in Contact Centres

The Top 10 Emerging Technologies in Contact Centres

New Year Resolution Ideas for Your Call Centre

New Year Resolution Ideas for Your Call Centre

The Best KPIs to Use in Your Call Centre

The Best KPIs to Use in Your Call Centre

How to Get Skilled in Creating a Business Case

How to Get Skilled in Creating a Business Case

Involve Agents in Operations and Strategy

Involve Agents in Operations and Strategy

The Benefits of an IP contact centre

The Benefits of an IP contact centre

What to Look For When Buying – A Contact Centre Desktop Application

What to Look For When Buying – A Contact Centre…

What to Look For When Buying – A Performance Management Tool

What to Look For When Buying – A Performance…

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success