White Paper: Intelligent Assistants, Bots and Self-Service in the Contact Centre 286 Filed under - Archived Content, Puzzel Next generation Intelligent Assistance (IA) promises to transform customer uptake of self-service. In this report, Puzzel explains how you can keep up with the evolution of customer service. White Paper written by: Puzzel Author: Jo Robinson Published On: 7th Apr 2017 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Puzzel Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter