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White Paper: Intelligent Assistants, Bots and Self-Service in the Contact Centre

Published On: 7th Apr 2017 10:15

Next generation Intelligent Assistance (IA) promises to transform customer uptake of self-service.

In this report, Puzzel explains how you can keep up with the evolution of customer service.

White Paper written by: Puzzel

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White Paper: Intelligent Assistants, Bots and Self-Service in the Contact Centre

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