White Paper: What Can Contact Centres Learn From Digital Transformation? 263 Filed under - Archived Content, Puzzel Millennials have a more favourable view of a brand or organisation if their customer service portal is mobile-responsive and this digital transformation impact on contact centres is huge. This White Paper explores how contact centres can shape up in preparation. White Paper written by: Puzzel Author: Jo Robinson Published On: 28th Jan 2017 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Puzzel Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter