White Paper: What Is the Role of the Chief Experience Officer (CXO)? 119 Filed under - Archived Content, Diabolocom What is the main role of a Chief e(X)perience Officer (CXO)? To make the customer experience a strategic pillar of the company. This white paper looks at the role and asks: does your business need a Chief Experience Officer? White Paper written by: Diabolocom Author: Rachael Trickey Published On: 15th Oct 2018 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Diabolocom Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter