White Paper: Why Service Design Is the Key to Delivering Outstanding Customer Experiences 127 Filed under - Archived Content, Intrado Amy Scott produced this guide to explain what service design is and how it can help you deliver outstanding customer experiences. An Expert Guide by Amy Scott, CX designer, Sedulous Click here to download your copy of the White Paper. Author: Rachael Trickey Published On: 10th Feb 2020 - Last modified: 14th Apr 2020 Read more about - Archived Content, Intrado Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter