White Paper: AI, Virtual Assistance & Chatbots in the Contact Centre 184 Filed under - Archived Content, IFS As customer demand and expectations continue to rise, the customer service function comes under increasing pressure to deliver. Here the role of AI will be key in maximising efficiency and productivity. Read this quick guide to understand more. White Paper written by: IFS | mplsystems Author: Rachael Trickey Published On: 4th Dec 2017 - Last modified: 3rd Jan 2020 Read more about - Archived Content, IFS Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter