This month we bring you news from Interactive Intelligence, Firstsource, NewVoiceMedia and Stellar.
Interactive Intelligence boosts position in top 500 largest suppliers
Interactive Intelligence has been listed by Software Magazine among its Software 500, a ranking of the world’s 500 largest software and services suppliers.
The company has broken into the top 200 with a ranking of 182nd, which bests its ranking last year of 203rd.
This is the 14th consecutive year Interactive Intelligence has been included in the Software 500 ranking.
“Looking forward, we’ll remain committed to innovation, particularly in the area of cloud solutions, as we continue to fulfil our mission of helping companies turn customer service into a competitive weapon,” said Dr. Donald Brown, Founder and CEO at Interactive Intelligence.
Firstsource partnership wins at National Outsourcing Association Awards
Firstsource Solutions has announced that its partnership with giffgaff has been awarded Telecommunications, Utilities and High-Tech Outsourcing Project of the Year at the National Outsourcing Association (NOA) Awards 2014.
The awards recognise best practice in outsourcing projects – and reward buyers, suppliers, advisors and destinations.
“It has been a fantastic year for the Firstsource and giffgaff partnership. We have set an industry benchmark in innovative customer service with our fully supported user forums approach, which goes from strength to strength,” said Stephanie Wilson, Chief Operating Officer – Customer Management, Firstsource Solutions. “To have won is very gratifying and a great tribute to the dedication of the hard-working teams from both organisations.”
NewVoiceMedia helps Platform Black win Financial World Innovation Award
NewVoiceMedia has helped alternative finance company Platform Black win the ‘innovation in supporting business or enterprise’ award at the Financial World Innovation Awards 2014.
Jonathan Gale
Platform Black has transformed its sales operation with ContactWorld for Sales and Marketing, with Salesforce integration.
“The Financial World Innovation Awards recognise initiatives demonstrating progress, vision and creativity in the financial services industry, so we’re incredibly pleased that Platform Black has been rewarded for its fantastic results,” said Jonathan Gale, CEO of NewVoiceMedia.
Stellar named Contact Centre Outsourcing Service Provider of the Year
Stellar has been named the Contact Centre Outsourcing Service Provider of the Year in the 2014 Frost & Sullivan Australia Excellence Awards – for the third consecutive year.
Melissa Hamilton
The Frost & Sullivan Australia Excellence Awards are held annually to recognise outstanding performance by companies across a multitude of industries and functional disciplines. Awarded based on benchmarking against leading companies in each category, the recipients of these awards represent the best-of-breed in the country.
“This is a really exciting time, because so many organisations are in the process of figuring out how to transform their customer relationships in the digital world,” said Melissa Hamilton, CEO at Stellar. “We are delighted to be acknowledged for our leadership in the industry.”
Author: Megan Jones
Published On: 7th Jan 2015 - Last modified: 4th May 2018
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