Date: 25th March 2025 | 12:30-13:30 GMT
Location: Virtual
Modern workforce management is about more than just scheduling – it’s about working smarter. In this session, explore the latest trends shaping workforce performance, quality, and customer experience. You’ll be introduced to AI-enabled Workforce Intelligence (WFI) and see how it works alongside Continuous Improvement (CI) to create a powerful, closed-loop strategy that supports planners, quality teams, and operational leaders. Through live demonstrations and practical examples, you’ll gain actionable insights you can apply with your team right away.
Bonus: Attend live and receive a free lunch voucher!
Agenda
Welcome & Overview – Meet the team and get a quick run-through of the session.
Trends & Challenges – What’s changing in workforce, quality, and customer experience and why it matters to you.
Calabrio Updates – A quick look at new features designed to make your work easier.
WFI & CI in Action – See AI-powered workforce intelligence and continuous improvement in real-life scenarios.
Next Steps & Quick Wins – Tips you can use right away, plus resources and guidance for your team.
Live Q&A – Your questions answered by our experts.
Author: Route 101
Reviewed by: Jo Robinson
Published On: 18th Feb 2026
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