95% of Team Leaders Have Access to Call Recordings 660 Filed under - Archived Content, Call Recording, Polls According to our poll, 95% of team leaders are given access to the call recordings of their agents. Also, 72% of contact centres give senior management/the board call recordings, whilst 51% do the same for agents. Poll – Who Has Access to Recorded Phone Calls in Your Contact Centre? – answers Agents – 51% Team Leaders – 95% Senior Management/ The Board – 72% Marketing – 28% Product Development – 23% (Multiple answers were allowed during this poll, so the total does not add up to 100%.) Source: Call Centre Helper webinar: The DNA of a successful contact centre Sample size – 78 Date: May 2014 Author: Jo Robinson Published On: 26th Sep 2014 - Last modified: 18th Sep 2019 Read more about - Archived Content, Call Recording, Polls Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter