Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: How Technology Can Help the Contact Centre Improve

Published On: 10th Nov 2017 08:00 - Modified: 13th Aug 2025

Technology is rapidly changing the contact centre and can be a significant driver to improve customer satisfaction.

In this webinar we look at how technology can help drive the contact centre forward, to deliver higher contact volumes and improving the customer experience.

Topics Discussed

Which technologies work best
Dealing with increased contact volumes
Best practices in Contact Centre technology
Technology of the future
Multi-channel customer contact
Improving Webchat (Live Chat)

Self service
Artificial Intelligence
Robotic Process Automation
Knowledge Management
Interaction Analytics
Top Tips from the audience

Panellists

Nicola Millard

Mike Murphy

Genesys

Jonty Pearce

Call Centre Helper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn