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White Paper: Strategies for Managing Customer Complaints

Published On: 21st Nov 2017 08:30

Customer complaints keep people very busy. Organisations have established complex processes, with specialist teams working to tight protocols and guidelines.

This may be an effective way to keep customers happy in the short term, but are organisations missing a trick?

White Paper written by: Ember Group

Click here to download your copy of the White Paper

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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White Paper: Strategies for Managing Customer Complaints

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