Recorded Call Centre and Customer Experience Webinars

Webinar Recording: Simplifying and Automating the Contact Centre

Published On: 11th Jul 2023 11:54 - Modified: 13th Aug 2025

This webinar outlines the experts’ top tips and advice on how to get started with simplifying and automating the contact centre – without compromising on quality of service.

Panellists

Paul Weald, Contact Centre Innovator

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Jason Griffin, EMEA Principal Solution Consultant, Five9

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Topics Discussed

How to decide what to automate and simplify
Where customers will still expect the human touch
The latest in the development of self-service apps, chat bots, and more
The future of AI in automating the contact centre

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About
Five9

Five9 is the proven, open cloud platform for customer experience. Cloud-native since 2001, Five9 was built by voice experts and has spent more than two decades doing one thing: delivering contact centre capability from the cloud, with voice at its foundation, for enterprises that need their CX to actually work every day, in 140+ countries, across the regulated industries where reliability is non-negotiable.

Find out more about Five9

Author: Megan Jones

Webinar Recording: Simplifying and Automating the Contact Centre

Panellists

Topics Discussed

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