Recorded Webinar: Innovations and Trends for 2026 and Beyond

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Wow! We’re already charging through 2025 and seeing huge leaps forward in digital-first, AI-enabled tools. So, what’s in store for 2026? And how will these innovations and trends continue to reshape the art of the possible in CX?

Join our expert panel and live audience Q&A, as we take an in-depth look at what the future of contact centres is set to look like next year, so you can refine your plans and stay truly competitive into 2026 and beyond.

Panellists:

• Afshan Kinder, ICMI Thought Leader and co-author of 3 books – including ‘Call Centers for Dummies’

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• Garry Ovenell, Talkdesk

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• Megan Jones, Call Centre Helper

Topics Discussed:

• The trends set to drive CX in 2026
• What’s next for automation AND augmentation
• Which innovations will have the biggest impact
• What to stop doing (and leave in 2025!)
• Quick wins for instant results

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Author: Rachael Trickey

Reviewed by: Robyn Coppell