Reducing Agent Attrition: Coaching & Feedback That Works – Webinar

Date: 26 November 2025, 8am PST | 11am EST | 4pm GMT

Location: Virtual

Agent turnover is one of the biggest hidden costs for contact centers.

In this webinar, our experts will explore how QA programs can play a vital role in improving retention through meaningful coaching, personalized feedback, and data-driven employee engagement.

What You’ll Learn:

• Proven constructive feedback frameworks that drive agent improvement
• How to deliver real-time, high-impact feedback that motivates instead of demotivates
• Building personalized coaching plans from QA data
• Encouraging agent self-assessment and reflection to create ownership
• Measuring the ROI of coaching on retention and performance

Join Scorebuddy for this practical, insight-packed session and learn how to turn your QA data into coaching that truly retains talent.

Reviewed by: Robyn Coppell