8×8 CX Tour London 2025

Date: Thursday 27th November 2025 | 12noon – 5pm GMT

Location: 8×8 London Office, 114 Whitechapel High St, London, England

The 8×8 CX Tour London is back! Bringing together customer experience, IT, and operations leaders for an exclusive afternoon of insight, innovation, and networking, this is the event you need to be at so you can successfully plan for 2026 and beyond.

Whether you’re evolving your CX strategy, scaling AI, or modernising voice and analytics, this event is designed to give you practical strategies, real-world use cases, and a clear view of where technology is heading next.

Agenda

Welcome & Opening Keynote: Seamless Journeys Start with Smarter Connections

• Join 8×8 to discover how leading organizations are using CPaaS (Communications Platform as a Service) to create effortless omnichannel journeys, streamline operations, and drive measurable ROI, all while strengthening security and building a foundation for future innovation.

Customer Story: Breaking Free from Legacy

• Fireside chat with an 8×8 customer who has successfully modernised their CX infrastructure. Focus on speed, risk mitigation, and results.

Technology Partner Spotlight: Creovai Session

• An exclusive session from the CX Tour sponsor. Expect a forward-thinking discussion on AI, automation and the future of digital service.

Roadmap Part 1: The Now

• What’s landed in the last 12 months, and what it’s enabling today. Lisa Orford brings real-world context to recent 8×8 innovations in voice, analytics and automation.

The Great Reconnect – Panel Discussion

• A fast-paced panel exploring how IT, CX and Operations leaders are reconnecting teams, customers and data. Includes customer, partner and 8×8 speakers.

Roadmap Part 2: What’s Next

• A look ahead to the 8×8 vision for 2026. The 8×8 Product Team outlines key product developments.

Ask the Experts + Networking Drinks

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Reviewed by: Jo Robinson