DemoNow: Connected Customer Engagement with Tendfor Across Voice and Chat ​​​​​​​

Date: 06 May 2026 | 15:00 BST | 16:00 CEST | 11:00 EDT

Location: Virtual

DemoNow is AnywhereNow’s demo series that puts you front and centre of the innovation behind our AI‑first CX platform. Each session delivers a focused, high‑impact walkthrough that shows what modern customer engagement looks like in real environments.

Customer conversations take place across voice and digital channels every day. Tendfor brings them together into a single, connected experience inside Microsoft Teams.

In this DemoNow session, you will see how organisations use Tendfor to orchestrate voice and chat seamlessly, with a unified view of every customer conversation.

See practical, real‑world scenarios, including how Tendfor connects with systems such as Salesforce to bring rich context into every interaction and support faster, more connected operations.

What You Will See Live:

• Voice and chat, working as one: Manage conversations across channels in a single, connected experience within Microsoft Teams
• Context where it matters: Surface customer and case information through integrations such as Salesforce
• Agent efficiency: Handle interactions faster with clear visibility, prioritization and streamlined workflows
• Smarter coordination: Keep teams aligned with intelligent routing, presence and operational control

Who It Is For:

CX leaders, contact center managers, IT teams and Microsoft-focused organizations looking to modernize and extend their customer engagement environment.​​​

You Will Leave With:

• A clear view of how to manage voice and digital conversations in one place
• Practical examples you can apply to your own Teams environment
• A stronger understanding of how Tendfor extends your existing systems to deliver more connected customer engagement

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Reviewed by: Robyn Coppell