Archived Content

Multichannel – 58% Blend some things, but Silo others

Published On: 30th Jul 2013 10:10 - Modified: 18th Feb 2020

During our webinar “7 Contact Centre Challenges” our audience were asked “Multichannel, do you:”

Poll answers
15% – Blend everything
58% – Blend some things, but silo others
25% – Silo everything
2% – Blend? Silo? It’s all voice, isn’t it?

Source: Call Centre Helper website webinar poll Sample size – 101 Date: April 2013

Here is a link to the webinar: 7 Contact Centre Challenges

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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