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Most Contact Centre Managers prefer Digital Channels

Published On: 20th Aug 2013 10:06 - Modified: 12th Aug 2025

During our webinar “The best ways to deal with Webchat and Email” our audience were asked “As a consumer what’s your preference for contact?”

Poll answers
39% Phone
34% Email
23% Webchat
1% Facebook
3% Twitter

Source: Call Centre Helper website webinar poll Sample size – 163 Date: March 2013

Here is a link to the webinar: The best ways to deal with Webchat and Email

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Most Contact Centre Managers prefer Digital Channels

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