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Long Queues common in Contact Centres

Published On: 23rd Jul 2013 10:11 - Modified: 18th Feb 2020

During our webinar “7 strategies to deal with Queues” our audience were asked “How often do you have Long Queues in your Contact Centre?”

Poll answers
26% Frequently
21% Daily
16% Once or twice a week
22% Seasonal Peaks
15% Occasionally

Source: Call Centre Helper website webinar poll Sample size – 140 Date: January 2013

Here is a link to the webinar: 7 strategies to deal with Queues

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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