Contact Centre Research

Multi-skill Best for Contact Centres

Published On: 30th Sep 2013 10:08

“Multi-skill or single skill? What do you think is best in your contact centre?” was asked of our readers and the results were:

Multi-skill 86%
Single skil 14%

Source: Call Centre Helper website reader poll Votes: 335 Started: 23 Apr 2013

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Multi-skill Best for Contact Centres

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