Conference details released

The Professional Planning Forum have announced the agenda of their “Customer Strategy and Planning” event.

The “Customer Strategy and Planning” conference will be held on 28th–29th April 2014 at the Brighton Metropole and offers a range of learning opportunities.

Including specific sessions on strategy, customer experience and quality, performance, MI & analytics as well as core planning topics such as forecasting and flexibility, this conference is ideal for directors, managers and planners and analysts involved in resource planning and customer experience and quality.

Specialist topic areas will also be covered, including Outbound Contact, Back Office Planning, Field Planning, Planning for Social Media and IVR/Routing.

The theme of this year’s event will be “Bridging the gap: people build success”.

“’Bridging the Gap’ is a great call to action,” said Steve Woosey, Chief Executive of the Planning Forum. “Sporting heroes give us a fantastic example of how to get the best from ourselves and our teams. We all need to do this in our industry as well, as we know that lasting success depends on getting people engaged, creating an environment which allows this and releases their passion.”

Regulars describe this as one of the leading events in the industry’s calendar, with over 650 delegates attending. Bringing together participants from all industry sectors, the conference will include the Innovation Awards Gala Dinner, an exhibition and a real focus on networking and discussion with colleagues from other organisations who face similar challenges to help you to identify practical insight to take back and apply in your own organisation.