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Just 6% of Contact Centres are Fully Satisfied With Their Technology

How-good-is-your-contact-centre-technology

Published On: 21st Apr 2014 10:12 - Modified: 23rd Sep 2019

According to our poll, only 6% of contact centre professionals were “all singing and dancing” about the technology that was available to them, which would have been integrated efficiently.

Poll – How good is your contact centre technology? – answers

All singing and dancing (All integrated) – 6%
Good but could be better – 37%
Lots of different systems – 43%
Creaking at the seams – 17%
They promised a lot but all I got was dial tone – 5%

Source: Call Centre Helper webinar: 10 ideas for a contact centre Christmas wish list Sample size – 149 Date: November 2013

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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