White Paper: The truth about call recording

Magnetic North have released a White Paper called “The Truth About Call Recording”.

In a nutshell, the costs of call recording have always far outweighed the benefits. Companies spent too much money on solutions that failed to deliver the improvements in quality assurance, compliance, security and agent training they promised.

The advent of cloud-based call recording solutions changes all that. Yet in spite of the many benefits that cloud brings over on premise solutions, call recording remains marred by unsubstantiated misapprehensions, making it hard for contact centre decision makers to make a clear choice that’s right for their business.

The aim of this guide is to tell the truth about call recording and dispell some popular myths in the process.

Sections of the White Paper include:

• Call recording can drive revenue
• Call recording can be reliable and scalable
• PCI and call recording are not sworn enemies
• Call recording can improve staff churn
• Cloud recording is more cost effective
• Call recording is not a silver bullet
• What to look for in a call recording system