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New Technology Biggest Barrier to Video

Poll – What barriers do you have to deploying video

Published On: 20th Jun 2014 10:12 - Modified: 23rd Sep 2019

During our webinar “Video in the contact centre” our audience were asked “What barriers do you have to deploying video”

Poll answers
Skills   55%
Agent Buy in     35%
Floor space / video booths   49%
Management Buy in   49%
New Technology   76%

Source: Call Centre Helper website webinar poll Sample size – 109 Date: February 2014

Here is a link to the webinar: Video in the contact centre

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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