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White Paper: Contact Analytics and Metadata

Published On: 30th Apr 2014 10:10 - Modified: 22nd Mar 2017

CallMiner have released a White Paper called ‘Using Contact Analytics and Metadata to Boost Business Intelligence Results’.

Contact Analytics is a powerful tool that can be used to automate agent performance, increase contact centre efficiency and gather valuable business intelligence.

To maximise the value of an analytics deployment, leading companies are taking full advantage of contact Metadata to uncover root causes and correlations.

This white paper explores how a multiplier effect can be achieved on business intelligence through uniting metadata with contact analytics, as well as best practices on optimizing all data sources for better results.

Sections include:

Why is metadata relevant?
Options to consider
Benefits and best practices
British Gas case study

Click here to download the White Paper

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

White Paper: Contact Analytics and Metadata

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