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White paper: Contact Analytics and Metadata

Published On: 2nd Apr 2014 11:06 - Modified: 22nd Mar 2017

This white paper explores how a multiplier effect can be achieved on business intelligence through uniting metadata with contact analytics, as well as best practices on optimizing all data sources for better results.

White Paper: written by Call Miner.

Click here to download the white paper

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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White paper: Contact Analytics and Metadata

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